At 13 Silver Taxis Melbourne, we understand that plans can change. Our cancellation and refund policy is designed to provide clarity and ensure a smooth experience for our valued customers.
Booking Cancellations
You may cancel your booking at any time. However, the following guidelines apply:
- If you cancel more than 24 hours before your scheduled pickup, no charges will apply.
- If you cancel within 24 hours of your pickup time, a cancellation fee may be applied.
- For airport transfers, cancellations must be made at least 12 hours prior to the scheduled pickup to avoid charges.
- Special events, wedding transfers, and winery tours may have specific cancellation rules; please check your booking confirmation for details.
Refunds
We strive to provide prompt refunds when applicable:
- Refunds for eligible cancellations will be processed using the original payment method.
- Refund processing may take up to 5-7 business days, depending on your bank or payment provider.
- Non-refundable bookings, such as last-minute special events or pre-paid packages, will be clearly indicated at the time of booking.
Changes to Bookings
If you need to modify your booking:
- Changes are subject to availability and may affect pricing.
- Please contact our customer support team as soon as possible to adjust your booking.
Contact Us
If you have any questions about cancellations or refunds, please contact our support team. We are committed to helping you with any concerns and ensuring a hassle-free experience with 13 Silver Taxis Melbourne.
