Welcome to 13 Silver Taxis Melbourne. By using our services, you agree to comply with the following terms and conditions. Please read them carefully to understand your rights and responsibilities when engaging our services.
1. Service Agreement
When you book with 13 Silver Taxis Melbourne, you enter into a contract for transportation or delivery services. Our commitment is to provide safe, timely, and professional service. Bookings are subject to availability, and we reserve the right to refuse service in exceptional circumstances.
2. Booking and Payments
All bookings must be confirmed in advance. Payment can be made via approved methods at the time of booking or upon completion of service, as specified. Prices are subject to change, and additional charges may apply for extra stops, waiting time, or extended travel distances.
3. Cancellation and Refunds
Cancellation policies vary depending on the service type:
- Airport Transfers: Must be cancelled at least 2 hours prior to scheduled pickup to avoid fees.
- Wedding Transfers & Events: Cancellation fees may apply if cancelled less than 24 hours before the scheduled service.
- Parcel Delivery: Once dispatched, parcels cannot be returned or cancelled.
4. Responsibilities of Passengers
Passengers are expected to:
- Provide accurate booking information, including pickup and drop-off locations.
- Arrive on time for scheduled services.
- Respect vehicle property and our drivers. Any damage caused may incur additional charges.
5. Limitation of Liability
13 Silver Taxis Melbourne is not liable for:
- Delays caused by traffic, weather, or unforeseen circumstances.
- Loss or damage of personal items left in our vehicles.
- Any indirect or consequential losses arising from the use of our services.
6. Privacy
Your privacy is important to us. Personal information collected during bookings will be used solely to provide and improve our services and will not be shared with third parties without consent, except as required by law.
7. Changes to Terms
We reserve the right to update these terms and conditions at any time. Continued use of our services indicates acceptance of the revised terms. Please review this page regularly for updates.
8. Governing Law
These terms and conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of our services shall be subject to the jurisdiction of Victorian courts.
By using 13 Silver Taxis Melbourne services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
